New cancellation and change-of-mind refund terms
Effective for new orders placed on or after November 6, 2026 at 00:00 Eastern Standard Time (EST, UTC−5; November 6, 2026 at 05:00 UTC). This prospective notice applies to stores operated by GOODFIELD COMMERCE LLC. Earlier orders retain the policies and promises in effect when they were placed. For eligible new orders, this notice replaces conflicting discretionary cancellation or refund-fee terms below; other return eligibility and procedures remain unchanged.
Voluntary cancellation before shipment
If we accept a cancellation requested solely because you changed your mind or ordered by mistake, the refund is reduced by a store processing deduction of 2.9% of the original captured payment amount allocated to the cancelled order or items, plus US$0.30 per order, subject to the mandatory exceptions below. Cancellation is not guaranteed once sourcing, packing or shipment has begun. If payment was only authorized and was not captured, we release the authorization rather than charge a processing deduction.
Change-of-mind return after delivery
For an approved change-of-mind return after delivery and receipt and inspection of the returned goods, the refund is reduced by the same 2.9% plus US$0.30 processing deduction. In addition, US$4.90 of the original outbound shipping charge is not refunded, up to the shipping amount actually paid. This is not a new shipping charge: if original shipping is already excluded from the refund calculation, it is not deducted again. No outbound shipping deduction is added to an order that had free shipping. Return-shipping responsibilities remain as stated in the return policy.
Calculation and safeguards
For a full cancellation or full eligible return, the processing percentage is calculated on the original captured payment total. Partial cancellations and returns receive a proportionate allocation; the US$0.30 component is not charged repeatedly for separate items, requests or partial refunds. Total deductions cannot exceed the amount otherwise refundable. We provide an itemized refund calculation. These are store processing deductions, not a statement that Shopify charges every customer or transaction the same rate. Refunds to card, Shop Cash or other original payment methods and tax adjustments follow the applicable payment-method rules and law; promotional value is not converted into a cash refund.
No advertising charge; mandatory consumer rights
No advertising, Shop Campaign acquisition, or complaint-handling fee is deducted. The processing and shipping deductions above do not apply where prohibited by law, to a refund or withdrawal that must be provided without such deductions by law, or to remedies for seller-caused damage, defects, incorrect goods, material misdescription or inability to ship as promised. We do not charge customers to correct our own error. Nothing in this notice waives mandatory cancellation, warranty, withdrawal or refund rights, including applicable statutory rights outside the United States.
Return eligibility and other terms
The following provisions continue subject to the prospective notice above and applicable mandatory consumer rights.
Last updated: August 6, 2026
1. Return window
We have a 30-day return policy. You may request a return within 30 days after receiving your item.
2. Return eligibility
To be eligible for a return, an item must be unused, in the same condition that you received it, and in its original packaging. Please keep your receipt or proof of purchase.
3. How to start a return
To start a return, email help@fieldandgarage.com with your order number, the item you wish to return, and the reason for the request. Do not send an item back before you receive return instructions from us.
4. Damages and issues
Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and make it right.
5. Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain items may not be eligible for return, including items that have been used, altered, or returned without authorization. We will let you know if an item is not eligible when you contact us.
6. Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or card issuer may take additional time to post the refund.
7. Exchanges
For the fastest way to receive a replacement, return the approved item and place a separate order for the new item after your return is accepted.
8. Contact
For return or refund questions, contact Field & Garage at help@fieldandgarage.com or +1 3074453572.
Business address: Goodfield Commerce LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.